refund-return-policy

We offer a 45-day return policy, meaning you have 45 days to request a return after receiving the item.

Returned items must be in their original condition as received, unworn or used, with all tags intact, and in their original packaging. You will also need to provide a receipt or proof of purchase.

For returns, please contact us at info@jojocrystals.com. Please note that returned items must be sent to the following address: 30 N Gould St Ste R Sheridan, WY 82801, US

If your return request is approved, we will send you a return label with instructions on how to send it and the correct address. Items returned without prior request will not be accepted.

For any questions regarding returns, please feel free to contact us at info@jojocrystals.com.

Damage and Problems

Please inspect the items immediately upon receiving your order. If there are any defects, damage, or if you received the wrong item, please contact us immediately so we can assess the problem and resolve it appropriately.

Exchanges

The best way to ensure you receive the item you need as quickly as possible is to return the item you received and then purchase the new item separately after the return is accepted.

Refunds

We will notify you once we receive and check your return, informing you whether your refund has been approved. If approved, we will automatically refund you via your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and credit the refund.

If you have not received your refund more than 15 business days after your return request was approved, please contact us at: info@jojocrystals.com