Shipping Policy
Order Processing Time:
Order processing time refers to the time from when the customer places an order to when the seller hands it over to the logistics company.
Normally, orders will be shipped within 0-3 business days after payment. Orders placed on weekends may experience delays.
Our warehouse operates only during normal working hours, Monday to Friday, excluding public holidays. During public holidays, we take measures to minimize shipping delays.
Delivery Time = Processing Time (Order Preparation) + Shipping time
Please be sure to provide a detailed address (street number is required). Otherwise, our customer service team will notify you. This may delay shipping.
After your order is shipped, we will send you an email containing the tracking number and the website for tracking.
Shipping Costs:
(1) Free shipping on orders over $79 in US
(2) For orders under $79:
US: $6.95 per order
Express Service (EMS) / UPS / DHL / FedEx
Estimated Delivery Time (for reference only):
US: 10-15 business days
Please note: Delivery time may vary depending on flight information. Remote areas may take longer. We are constantly improving our services and will strive to find more and better carriers to partner with. For faster shipping, please contact us: info@jojocrystals.com
Order Cancellation:
If you have purchased an order but it has not yet shipped, please contact us and we can cancel it for you.
Regarding Customs:
In rare cases, your order may be subject to customs duties by the government of your country (not our website), and you will be responsible for these charges. We apologize for any inconvenience this may cause, but we have no control over the customs authorities of your country or any other country. Please contact your local customs office for more information about customs, duties, or taxes.
Regarding sales tax:
We do not charge any sales tax.
If you have any questions about our shipping policy, please contact us:
Trade name: JoJoCrystals
Phone number: +1 213-829-1135
Email: info@jojocrystals.com
Address: 30 N Gould St Ste R Sheridan, WY 82801, US
Office hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time